Refund policy

items must be sent back to Caitan within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. At Caitan, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Return shipping costs are the customer's responsibility. When using your credit you must make sure that the items you are getting is equal or greater than the credit. Not including tax or shipping. Non Returnable, No Exceptions

• Processing

Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit.

MASKS ARE FINAL SALE.

ALL ITEMS PURCHASED ON SALES, CLEARANCE, FLASH SALES, AND ANY DISCOUNTS OVER 15% ARE ALL FINAL SALE.

All items found in the accessories tab, bags, clutches, swimwear, or bodysuits are non-returnable.

Lost/Stolen Packages

Caitan is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly . Any lost, stolen, or damaged packages must be reported as a claim to USPS.